Customer Service And Sales, Ciudad de Panamá

About the Roles Customer Service Representative We are seeking dedicated and customer-focused individuals to join our team as Customer Service Representatives.
In this role, you will play a pivotal role in ensuring our customers have a positive experience and receive exceptional support.
Primary Responsibilities Respond to customer inquiries via phone in a professional and timely manner Assist customers with product information, order inquiries, and issue resolution Handle any customer complaints, provide appropriate solutions to customers, and follow up to resolve any issues that impact the customers experience Sales Representative We are seeking dynamic and results-driven individuals to join our team as Sales Representatives.
As a Sales Representative, you will play a crucial role in connecting with potential customers through inbound and outbound calls, maintaining target metrics, and fostering lasting relationships.
Primary Responsibilities Initiate outbound calls to potential customers, introducing products/services and clearly conveying key benefits, and manage high volumes of inbound calls, ensuring timely and effective responses Build and nurture sustainable relationships with customers, going the extra mile to enhance their overall experience Handle customer objections and concerns with professionalism and a problem-solving mindset